The effects of the COVID19 pandemic on attorneys and insurance clients are widespread. Well-established viewpoints on claim handling and litigation management have taken a turn for the different. How we, as attorneys for the insurance industry, handle client engagement, strategy goals and successful outcomes depends on our ability to adapt to this altered landscape. This roundtable discussion will present commonly used tools and practice tips developed over the course of the pandemic that will create confidence and opportunity in this brave new world. We owe it to our clients to be resourceful, creative and forward-thinking as we all charge forward together.